Blizzard’s Game Director Jeff Kaplan discusses some of the key areas they’re working on, including his current thoughts on the future of ranked play in Overwatch. Trying to find a balance between a highly competitive environment for aspiring pros and a mode for people just looking for an enjoyable match is providing Blizzard with a serious challenge. He also talks about their concern with the way public matchmaking can often see players taking out their frustration on each other.